The essential job duties/responsibilities of the position include but are not limited to the information listed below:
• Direct and manage the activities of Program Directors and other senior operations staff in the work group. Hire staff appropriate to the position. Utilize staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manage staff performance. Provide direction, training, and coaching; conduct performance planning and review sessions; provide guidance on career development; implement recognition and rewards programs. Apply counseling, disciplinary, and corrective action programs, as necessary.
• Develop contract budgets. Analyze expense and revenue reports; justify variances; track and resolve issues in conjunction with Program Directors and finance staff, including making program adjustments when necessary.
• Oversee regulatory, accreditation, and quality improvement activities.
• Envision, design, and develop new programs and initiatives. Develop new business plans, contract/grant proposals to expand funding base.
• Present at professional conferences and workshops and prepare articles for professional journals. Provide consultation to other parties, as needed.
• Serve as primary liaison to funding agencies regarding fiscal, administrative, and service related issues.
• Assess funding agency and community needs and propose solutions.
• Exercise considerable discretion in the allocation of resources.
• Develop systems and procedures for the effective and efficient operation of the work group.
• Manage communication to field managers.
• Maintain and enhance staff knowledge on human services issues and trends, such as techniques  and tools available.
• Participate in the creation of corporate-wide initiatives and systems.
• Perform other related duties, as required.

Knowledge and Skills:
Knowledge of human services relative to current assignment
Ability to provide leadership and team management to staff
Knowledge of funding sources and project development opportunities
Excellent writing skills
Good proposal development skills
Knowledge of operations management procedures and practices
Knowledge of financial management practices in human service organizations
Sensitivity to cultural, religious, racial, disability, and gender issues 
Knowledge and use of advocacy techniques
Knowledge of risk management
Ability to negotiate, mediate and resolve conflicts
Knowledge and use of different communication and learning styles
Knowledge of organizational, strategic, team, collaborative skills
Knowledge of empowerment and self-advocacy techniques
Knowledge of formal and informal assessment practices
Knowledge of participatory planning techniques
Knowledge of crisis intervention techniques
Knowledge of human, legal, civil rights, community, and other resources
Ability to balance many competing priorities
Ability to work in a professional and confidential capacity
Knowledge of personal computer applications and equipment
Knowledge of documentation requirements

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:
A minimum of ten years' experience in progressively responsible human services functions, of which seven years have been in a supervisory capacity. In some cases, experience may be substituted for academic training.

Preferred /Required Education:
A high school diploma or equivalent is required; Master’s degree in Human Services, Psychology or related preferred.

Driving Requirements:
May be called on to drive for Vinfen using either a Vinfen van or personal vehicle. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check. If driving, must maintain a safe driving record, which is subject to annual checks. If using a personal vehicle, must possess and maintain adequate insurance.

Physical Effort:
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position.
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.

Ability to assist clients with tasks of daily living.

Ability to remain in a stationary position 50% of the time as needed.
Ability to bend, reach, file, sit, stand, and move around the facility.

Ability to speak, hear, and communicate with clients, staff, and external representatives.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.