The Team Leader establishes, administers, and directs the Program of Assertive Community Treatment (PACT), a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to identified clients with a serious psychiatric illness; supervises and evaluates the multi-disciplinary team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to program clients; may function as a practicing clinician on the team. Ensure billing standards, contract specifications, and program regulations are adhered to as set forth by the funding sources. Ensure programs meet high quality standards and provide value to persons served and a public mental health care system. May be required to work in partnership with the funding agency in making programmatic decisions.

The essential job duties/responsibilities of the position include but are not limited to the
information listed below:
• Direct day to day clinical operations of the PACT Team, including scheduling staff work hours to ensure appropriate coverage; lead the daily organizational staff meetings and individual action planning (IAP) meetings; continuously evaluate the status of clients and perform appropriate planning and coordination of activities to ensure immediate attention/response to their changing needs.
• Direct and coordinate the client admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist. Schedule the admission interview; develop and coordinate the initial assessment and initial treatment plan; assign the most appropriate staff to the individual treatment team (ITT); and provide clinical supervision of the development of the comprehensive assessment and the IAP for each client.
• Direct and coordinate, for each client, the client-centered comprehensive assessment of history, mental status and diagnosis, physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living; and family structure and relationships.
• Direct and manage staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to agency policies and procedures; develop and implement staff orientation specific to the PACT team.
• Assist in the development of, and manage adherence to, program budgets. Manage the contract rental subsidy and contingency budget lines to ensure maximization of resources to benefit clients occurs.
• Supervise the client records management; assuring maintenance of the record in compliance with agency policies, and other third-party payment requirements; train staff on the record requirements; develop/implement a system that ensure regular reviews of client assessments, IAPs, and service notes written by the staff; and supervise/train staff accordingly.
• Ensure compliance with all accreditation standards and regulations, as well as program specific policies and procedures. Provide staff with new and updated policies, procedures, and directives.
• Manage adverse events; ensure plans and corrective actions are implemented and reported.
• Ensure program quality and achievement of goals and objectives, manage quality improvement process.
• Provide 24 hour on-call back up and on-site support and intervention, when necessary.
• Initiate and maintain relationships, in coordination with other team members, with law enforcement, emergency service providers, other human service agencies, and with informal community resources (e.g. landlords, employers).
• Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services for clients, when indicated.
• Maintain and enhance staff’s knowledge of human services issues, trends, and techniques.
• Ensure maintenance and safety of physical site.
• Perform other related duties, as required.

Knowledge and Skills:
• Knowledge of human services relative to current assignment
• Knowledge of operations management procedures and practices
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies, and service providers
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of decision-making processes and ability to communicate same
• Knowledge of strength based modalities
• Knowledge of evidence based practices and commitment to adherence to such as appropriate
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions
• Ability to work in a professional and confidential capacity
• Knowledge of personal computer applications and equipment
• Knowledge of financial management practices in human service organizations
• Knowledge of documentation requirement

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:
A minimum of 3 years’ experience working in social service and/or mental health settings in which the person provided rehabilitation, counseling, therapy, and/or guidance to people with serious psychiatric disabilities and their families – post Master’s is required. Preference will be given to those who have strong clinical skills; experience managing programs; preparing individuals for independent living, obtaining employment, or functioning in the community more effectively; and/or with home-based or outreach-based service delivery; and in the supervision of service personnel, particularly in home or outreach-based service systems. Training and experience working with those who experience mental
health symptoms and substance addiction is preferred.

Preferred /Required Education:
A high school diploma or equivalent is required; Master’s Degree in social sciences, rehabilitation, (e.g. rehabilitation counseling, psychology, social work) required. In some cases, experience may be substituted for academic training.

Driving Requirements:
Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check.

Physical Effort:
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position.
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.

Ability to assist clients with tasks of daily living.

Ability to remain in a stationary position 50% of the time as needed.
Ability to bend, reach, file, sit, stand, and move around the facility.

Ability to speak, hear, and communicate with clients, staff, and external representatives.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Required Certifications:
CPR required within two weeks of hire
First Aid required within two weeks of hire
PR Crisis Intervention required
NET required

Required Credentials/Licenses:
LCSW, LICSW, LMHC, RN or PhD required in Massachusetts