Oversees the clinical, financial, and administrative operations of specified programs. Ensures proper standards and regulations are adhered to as set forth by the funding sources. Ensures programs meet the quality standards and provide value to the public. Supervises and mentors Program Directors. 

The essential job duties/responsibilities of the position include but are not limited to the 
information listed below:
• Directs and manages the activities of specific program staff. This includes hiring, directing, training, coaching, evaluating, and developing the staff. Supervises and mentors Program Directors.
• Provides supervision and direction to program staff regarding rehabilitative strategies, techniques, and interventions. Assist staff in developing and implementing effective treatment strategies for difficult to engage persons served.
• Assists Managers in completing comprehensive assessment for persons served.
• Provides problem resolution for staff and persons served.
• Provides teamwork and leadership to work groups.
• Ensures program goals and objectives are achieved. Provide staff with new and updated policies and directives.
• Acts as liaison to prospective person served; arrange and perform intake procedures, conduct initial assessment of client’s appropriateness for program.
• Responsible for the quality and timely completion of all clinical, recordkeeping, and service/support plans and documents for persons served.
• Ensures compliance with all internal quality and external licensing, certification and accreditation organization standards, regulations as well as program specific policies and procedures.
• Assists in the development of, and manage adherence to, program budgets.
• Ensures collection of program fees and service delivery data.
• Represents Vinfen in professional, trade, regulatory, and funding source organizations; participate in committees, meetings, and other activities, as requested.
• Maintains relationships with other providers, family, vendors, neighbors, and community officials. Participate in various internal and external meetings regarding cases and treatment plans.
• Manages adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
• Ensures program compliance with MAC protocols.
• Responds to internal and external data collection and reporting requests.
• Responsible for monitoring program quality and plan implementation improvements.
• Provides direct care and on-call back up coverage, as needed.
• Maintains and enhance knowledge of human services issues, trends, and techniques.
• Ensures maintenance and safety of facility.
• Performs other related duties, as required.

Knowledge and Skills:
• Knowledge of personal computer applications and equipment 
• Knowledge of operations management procedures and practices
• Knowledge of financial management practices in human service organizations 
• Sensitivity to cultural, religious, racial, disability, and gender issues 
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources 
• Knowledge of available equipment, therapies, and service providers 
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices 
• Knowledge of participatory planning techniques 
• Knowledge of crisis intervention techniques
• Knowledge of documentation requirements
• Knowledge of decision-making processes and ability to communicate same 
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions 
• Ability to work in a professional and confidential capacity

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:
A minimum of five years’ experience in progressively responsible human services functions, of which three years have been in a supervisory capacity. 

Preferred /Required Education:
Bachelor’s degree is required; Master’s degree in Human Services, Psychology, or related preferred. In some cases, experience may be substituted for academic training.

Driving Requirements:
May be called on to drive for Vinfen using either a Vinfen van or personal vehicle. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check. If driving, must maintain a safe driving record, which is subject to annual checks. If using a personal vehicle, must possess and maintain adequate insurance.

Physical Effort:
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. 
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer. 
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.

Ability to assist clients with tasks of daily living.

Ability to remain in a stationary position 50% of the time as needed. 
Ability to bend, reach, file, sit, stand, and move around the facility. Ability to speak, hear, and communicate with clients, staff, and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Required Certifications:
CPR required within two weeks of hire 
First Aid required within two weeks of hire 
MAC required (follows CT guidelines) 
Safety Care is required within 60 days of hire