As a Program Director II (PD), you will oversee the clinical, financial, and administrative operations of one or more residential programs that provide support to people with intellectual and developmental disabilities. In your role you will work together with the people we serve, their families, friends, employers, and other support staff to transform their lives by building independence skills.

Program Directors ensure proper standards and regulations set forth by funding sources are adhered to, and that quality standards for the individuals in the home are being met. Additional responsibilities include managing staff, developing relationships with community members, and liaising with clinical and nursing teams to develop and manage individuals' Individual Action Plans (IAP).

The essential job duties/responsibilities of the position include but are not limited to the information listed
below:

• Direct and manage the activities of program staff. Hire staff appropriate to the position. Utilize staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manage staff performance. Provide direction, training, and coaching; implement recognition and rewards programs; conduct performance planning and review sessions; provide guidance on career development. Responsible for counseling and corrective action programs, as necessary.
• Ensure that the intake of prospective persons served is completed in a timely, professional manner; arrange and perform intake procedures, conduct initial assessment of persons’ served appropriateness for program.
• Provide supervision and direction to program staff regarding treatment/support plans and interventions, including rehabilitative strategies and techniques. Assist Managers in completing comprehensive assessment for persons served. Participate in various internal and external meetings regarding treatment/support planning.
• Provide outreach and create environments in which family, friends, and established relationships of the person served can be fostered.
• Provide problem resolution for staff and persons served.
• Foster teamwork and leadership in work groups.
• Provide staff with new and updated policies and directives.
• Responsible for the quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents for persons served.
• Ensure compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.
• Assist in the development of, and manage adherence to, program budgets.
• Ensure collection of program fees and service delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding source organizations; participate in committees, meetings, and other activities, as requested.
• Serve as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensure program quality and achievement of goals and objective, as well as managing quality improvements.
• Provide on-call back up and on-site support and intervention when necessary.
• Store, administer, document, and dispose of medication for persons served consistent with MAP requirements, funding source regulations, and Company policy. Ensure program compliance with Vinfen MAP protocols.
• Maintain and enhance staff’s knowledge of human services issues, trends, and techniques.
• Ensure maintenance and safety of physical sites.
• Perform other related duties, as required.

Knowledge and Skills:

• Knowledge of human services relative to current assignment
• Knowledge of operations management procedures and practices
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies and service providers
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of decision-making processes and ability to communicate same
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions
• Ability to work in a professional and confidential capacity
• Knowledge of personal computer applications and equipment
• Knowledge of financial management practices in human service organizations
• Knowledge of documentation requirements

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

High school diploma or GED required. A master's degree in a Human Services related field is preferred.

2-3 years in progressively responsible Human Services functions required.

Experience working with people with intellectual and developmental disabilities preferred.

Driving Requirements:

Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check.

Physical Effort:

Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position.
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.
Ability to operate a computer and other office equipment such as a calculator, copier, and printer.

Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.

Ability to assist clients with tasks of daily living. Ability to remain in a stationary position 50% of the time as needed. Ability to bend, reach, file, sit, stand, and move around the facility.

Ability to speak, hear, and communicate with clients, staff, and external representatives.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to assist in routine living activities including cleaning, meal preparation, vacuuming, shoveling, and grocery shopping.

Required Certifications:

 CPR is required within two weeks of hire
 First Aid is required within two weeks of hire
 MAP is required within 150 days of hire 
 Safety Care is required within 90 days of hire
 NET
 Other training, as assigned