Assist the Program Director in managing the clinical, financial and administrative operations of a Clubhouse. Supervise staff and collaborate with persons served, guardians and other providers. Promote the membership’s progress in their Action Plan goals and contribution to the Clubhouse’s operation. Promote adherence to quality standards and regulations as set forth by the funding sources. Anticipate and positively react to operational and administrative issues from members and community constituents.

• Perform other related duties, as required.
• Under the direction of Program Director, manage the activities of some Clubhouse staff including involvement in hiring, orientation, scheduling, training, and evaluating staff. Conduct regular staff meetings. Ensure staff is trained on all necessary plans, procedures and practices.
• Help direct implementation plans for meeting Clubhouse goals and objectives.
• Assist in the supervision and direction of staff. Schedule specific training as required. Provide staff with new and updated policies, directives and program systems.
• Act as liaison to prospective members as assigned - arrange and perform intake procedures, conduct initial assessments.
• Responsible for oversight and leadership of one work area; provide guidance and 
supervision to other work area staff and members. 
• Monitor the quality and timely completion of all Action Plans. Help members develop and implement their Action Plans as assigned. 
• Ensure program’s compliance with all internal quality and external regulations and 
certification standards, as well as Clubhouse specific policies and procedures.
• May participate in Vinfen and/or funding agency committees as requested. Attends other Vinfen and funding agency meetings as requested.
• Serve as a resource for family and friends of members, neighbors, public officials, and other providers.
• Monitors all Clubhouse functions including staffing, management decisions and emergencies in Program Director’s absence.
• Manage adverse events; ensure plans and corrective actions are implemented and reported.
• Provide crisis intervention and on-call back up coverage.
• Perform other related duties, as required.

Knowledge and Skills:
• Knowledge of psychiatric rehabilitation, recovery-oriented services
• Knowledge of Clubhouse standards
• Ability to provide leadership and team development to staff and members
• Knowledge of participatory planning techniques
• Knowledge of empowerment and self-advocacy techniques
• Excellent collaboration skills
• Knowledge of funding sources 
• Knowledge of human, legal, and civil rights of people with psychiatric conditions
• Knowledge of community and other resources
• Excellent writing skills
• Knowledge of operations management procedures and practices
• Knowledge of financial management practices in human service organizations
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge of crisis intervention risk reduction techniques
• Ability to negotiate, mediate and resolve conflicts
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic and team skills
• Knowledge of formal and informal assessment practices
• Ability to balance many competing priorities and make independent, timely judgments and decisions
• Ability to work in a professional and confidential capacity
• Knowledge of personal computer applications and equipment
• Knowledge of documentation requirements

About Us:

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:
A minimum of two years' experience in progressively responsible human services functions. 

Preferred /Required Education:
High school diploma or equivalent required, Bachelor’s degree in Human Services, Psychology or related. In some cases, experience may be substituted for academic training.

Driving Requirements:
Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background 
check.

Physical Effort:
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift.

Ability to operate a computer and other office equipment such as a calculator, copier, and printer.

Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.

Ability to assist clients with tasks of daily living. Ability to remain in a stationary position 50% of the time as needed.
Ability to bend, reach, file, sit, stand, and move around the facility. Ability to speak, hear, and communicate with clients, staff, and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

For positions in day programs or group residences, the ability to assist in routine living activities including cleaning, meal preparation, vacuuming, shoveling, and grocery shopping.