Oversee the clinical, financial, and administrative operations of specified programs. Ensure proper standards and regulations are adhered to as set forth by the funding sources. Ensure programs meet the quality standards and provide value to the public.

• Direct and manage the activities of program staff. Hire staff appropriate to the position. Utilize staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manage staff performance. Provide direction, training, and coaching; implement recognition and rewards programs; conduct performance planning and review sessions; provide guidance on career development. Responsible for counseling and corrective action programs, as  necessary.
• Ensure that the intake of prospective persons served is completed in a timely, professional manner; arrange and perform intake procedures, conduct initial assessment of persons’ served
appropriateness for program.
• Provide supervision and direction to program staff regarding treatment/support plans and interventions, including rehabilitative strategies and techniques. Assist Managers in completing comprehensive assessment for persons served. Participate in various internal andexternal meetings regarding treatment/support planning.
• Provide outreach and create environments in which family, friends, and established
relationships of the person served can be fostered.
• Provide problem resolution for staff and persons served.
• Foster teamwork and leadership in work groups.
• Provide staff with new and updated policies and directives.
• Responsible for the quality and timely completion of all clinical, recordkeeping, and
service/support/action plans and documents for persons served.
• Ensure compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.
• Assist in the development of, and manage adherence to, program budgets.
• Ensure collection of program fees and service delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding source organizations; participate in committees, meetings, and other activities, as requested.
• Serve as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
• Manage adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensure program quality and achievement of goals and objective, as well as managing quality improvements.
• Provide on-call back up and on-site support and intervention when necessary.
• Store, administer, document, and dispose of medication for persons served consistent with MAP requirements, funding source regulations, and Company policy. Ensure program compliance with Vinfen MAP protocols.
• Maintain and enhance staff’s knowledge of human services issues, trends, and techniques.
• Ensure maintenance and safety of physicalsites.
• Perform other related duties, as required.

Knowledge and Skills:
• Knowledge of human services relative to current assignment
• Knowledge of operations management procedures and practices
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies and service providers
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of decision-making processes and ability to communicate same
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions
• Ability to work in a professional and confidential capacity
• Knowledge of personal computer applications and equipment
• Knowledge of financial management practices in human service organizations
• Knowledge of documentation requirements

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.