POSITION LOCATED IN LOWELL AREA, NOT CAMBRIDGE!

Summary:
The Restoration Center Manager of Peer Services promotes engagement, hope and full integration and 
functioning of clients needed to live successfully in the community. Welcomes, orients, and engages 
clients into services, collaborates with all departments of the Restoration Center Leadership team 
members to determine needed engagement. Helps clients explore their options and gain the 
confidence, skills, and resources needed to succeed in goals. Provides orientation, training and 
supervision to Peer Specialists and Recovery Coaches. Provides consultation, support and training to all 
and other team members supporting clients accessing Vinfen Behavioral Health (VBH) services. Serves as 
an expert and support to all components of the RC under the direction of the Executive Director of the 
Restoration Center.

Job Duties and Responsibilities:
• Joins with Medical team in Triage, SSU Living room and Respite to conduct welcome process, as 
requested/indicated, or identifies Peer Specialists or Recovery Coaches to function in this capacity, 
focusing on welcoming, orienting, and engaging clients to support their understanding of services and 
supports available 
• Participates in program development and provides consultation on program design, specifically related 
to engaging individuals at the Restoration Center entry points (e.g., the triage and medical clearance 
function) to ensure a welcoming and inclusive space. 
•Works with the client on Restoration Support Plan; goal setting for assessed needs and current state 
and/or guides the work of their direct reports in these activities when ongoing peer support or 
engagement needs are identified. 
• Provides support, education, and advocacy to clients; especially at times of service and life transitions; 
for example: being discharged from a hospital, detoxification unit or respite setting, moving to their own 
apartment, or when facing life stage challenges. 
• Uses and shares personal, practical experience of recovery process, wellness management, and the 
personal effort and commitment required for individuals to have a full and satisfying life in the 
community.
• Introduces and provides “warm hand off” for clients to other team members or levels of care within 
the RC or larger systems of care. 
• Maintains close contact with clients who struggle with initial or sustained engagement. 
• Engages clients in non-directive and supportive relationships that promote empowerment and self-learning and supports clients in voicing their needs and preferences to other members of their treatment team(s) as requested. 
• Promotes integration of physical and behavioral health care and acts in support of breaking down silos 
and systemic barriers to whole-health care. 
• Promotes engagement, safe housing, community tenure, achievement of greater self-sufficiency and 
successful completion of service through direct intervention, as well as through connecting the client 
with other RC service components and/or supporting connection with other, non-Vinfen supporters and 
providers. 
• Helps maximize choices available to clients as well as their self-determination, and participation and 
decision-making in the planning and delivery and evaluation of their treatment, care coordination, and 
support services. 
• Facilitates and / or assigns staff to run Peer Support groups. Provides access to recovery tools and 
resources for clients. 
• Manages Timecards, Shift changes, and Scheduling for all Peer and Recovery Staff within the 
Restoration Center. 
• Connects clients with both psychiatric conditions and substance use disorder/addiction to self-help 
and other community recovery groups (e.g., Dual Recovery Anonymous- DRA Groups). 
• Supports both Peer Specialists and Recovery Coaches in carrying out the tasks and activities within 
their purview, under the umbrella of RC services. 
• Completes documentation in accordance with Certified Peer Specialist training standards. 
• Assists clients in linking to other community services and building recovery and support networks 
outside the service system – both actual and electronic, including services and networks for people with 
co-occurring disorders for mutual help and recovery support groups. 
• Provides on-going problem solving, skill training, and side-by-side support to help clients improve their 
daily living skills and abilities. Models effective coping techniques and self-help strategies for clients. 
• Teaches, consults, and directs Peer and Recovery staff in the RC with Multidisciplinary Team members 
to ensure recovery values, language, and culture are promoted and upheld. 
• Leads by example in using Human Experience language and provides support and education to 
Restoration Center staff in understanding impact of language in the context of power dynamics and 
systems of care.

Knowledge and Skills:
• Willing to use and share their personal, practical experience of recovery process, wellness 
management, and the personal effort and commitment required for clients to have a full and satisfying 
life in the community. 
• Strong commitments to the right and ability of clients to live, work, have meaningful relationships, and 
receive the resources and supports needed in their community of choice. 
• Knowledge of Peer Support practices and ethical standards. 
• Knowledge of Recovery Coaching ethical standards.
• Commitment to the principles of harm reduction and to honoring multiple pathways to recovery.
• Knowledge of person-centered, strengths-based, recovery-oriented values, principles and modalities. 
• Ability to create and maintain supportive, trusting relationships with clients in the RC. 
• Commitment to maintain confidentiality. 
• Knowledge of engagement and participatory planning techniques. 
• Sensitivity to the cultural, religious, ethnic, disability, and gender differences of clients. 
• Knowledge and use of advocacy techniques. 
• Knowledge of participatory planning techniques.
• Respect for and knowledge of legal, civil, and human rights of clients. 
• Knowledge of community and other resources. 
• Ability to work independently as well as a part of a team. 
• Ability to promote psychiatric advance directives and relapse prevention techniques. 
• Ability to balance competing priorities. 
• Ability to make independent judgments and decisions. 
• Knowledge of personal computer applications and equipment

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

Our comprehensive and generous benefits package includes:

• • A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
  • First-rate Medical, Dental and Vision plans that are open to all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
  • Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
  • Flexible Spending Accounts (Health and Dependent care)
  • Voluntary Term Life, Whole Life, Accident and Critical Illness Insurance
  • Voluntary Pet Insurance
  • Generous paid time off (Employees scheduled to work 20 hours or more per week):
    • 15 days of Vacation per year
    • 12 Paid Holidays per year
    • 10 Sick Days per year
    • 3 Personal Days per year
  • Up to $6,000 per year in Tuition Assistance
  • $500 Employee Referral Bonus with no annual cap!
  • Other generous benefits including access to discounted movie and theme park tickets, online shopping discounts, and more!

About Us:

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Typical Requirements:
• One to three years’ experience providing peer support to people with psychiatric disability and/or 
cooccurring disorders required. 
• Personal, first-hand experience (not just having a friend or family member) being a recipient of the 
mental health system, which encompasses experiences such as psychiatric inpatient hospitalization, 
outpatient services/therapy, experience with psychiatric medications, and/or participating in mental 
health groups in the community. While a formal mental health diagnosis is not required, your 
involvement with mental health services must be related to your experience with mental health, 
emotional health and/or trauma resulting in significant life disruption. 
• Certified Peer Specialist credential strongly preferred. Must become a Certified Peer Specialist within 
one year of hire. 
• Certified Addiction Recovery Coach credential preferred. Must complete Recovery Coach Academy and 
Ethical Considerations for Recovery Coaches training within one year of hire. 
• Access to an operational and insured vehicle and willingness to use it to transport clients preferred. 
Travel to client homes, group living environments, supported independent environments and 
community locations required. 
• Preference given to bilingual/bicultural applicants.

Preferred /Required Education:
High school or GED required. Bachelor’s degree in Human Services or related field preferred. In some 
cases, experience may be substituted for academic training.

Driving Requirements:
Driving is a requirement for this position using either a Vinfen van or personal vehicle. - If using a 
personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving 
record which is subject to annual checks. A valid driver's license must be presented at the time of 
employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license 
for at least one year, and must be able to pass a driver's screening background check.

Physical Effort:
Direct Care Roles - Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift. Ability to operate a computer and other office equipment such as a calculator, copier, and printer. Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways. 

Ability to assist clients with tasks of daily living. Ability to speak, hear, and communicate with clients, staff, and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. For positions in day programs or group residences, the ability to assist in routine living activities including cleaning, meal preparation, vacuuming, shoveling, and grocery shopping.

Required Certifications/Trainings:
CPR within 2 weeks of hire, First Aid within 2 weeks of hire, must complete EOHHS approved training on 
Supervision of Recovery Coaches within one year of hire.

Required Credentials/Licenses:
Must become Certified Peer Specialist within one year of hire