Vinfen

Mobile Crisis Intervention Operations Coordinator

Location US-MA-Lowell
ID 2025-4261
Position Type
Full-Time
Remote
No
Salary
USD $26.00/Hr.
Sunday
8a-8p
Friday
8a-8p
Saturday
8a-8p

Overview

 
 
The Acute and Urgent Services Coordinator is a staff member embedded within the Community Behavioral Health Center (CBHC) Mobile Crisis Intervention (MCI) team, who also works closely with the Community Crisis Stabilization (CCS) program directors, Care Coordination team, and Referral and Intake Department to ensure and facilitate coordination, engagement, and warm hand-offs across the program continuum.

The Acute and Urgent Services Coordinator services and follow up interventions, supports clients and families to access care and services, and ensures that teams are working collaboratively and cohesively to support the spirit one "front door" and accessibility to the CBHC.
 
The Acute Urgent Services Coordinator also:
  • Ensures a trauma-informed environment that promotes safety and recovery.
  • Participates in triage functions and coordinate and organize/assign follow up tasks, ensuring continuity of care and follow up within the CBHC
  • Facilitates warm hand-offs to CCS and Outpatient [OP] (urgent or routine therapy and
    medications) by working closely with directors/managers/supervisors in addition to the front-line staff
  • Collaborates around tracking client flow through the CBHC service to increase accessibility; and problem-solve barriers to engagement and connection
  • Participates in client transitions via intake screening and assessment and determination of
    appropriate programming within the CBHC (e.g., may participate in client intake process and
    support referral to care coordination)
  • Performs other duties as assigned
 

Responsibilities

 

 

About Vinfen

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

 

Our comprehensive and generous benefits package includes:

 

  • A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
  • First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
  • Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
  • Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Generous paid time off (Employees scheduled to work 20 hours or more per week):
    • 15 days of Vacation per year
    • 11 Paid Holidays
    • 10 Sick Days per year
    • 3 Personal Days per year
  • Educational Assistance and Remission Programs
  • $500 Employee Referral Bonus with no annual cap!
  • Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!

 

About Us:

 

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

 

My Job. My Community. My Vinfen.

 

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

Qualifications

  • Bachelors Degree in social work, psychology, criminal justice, or another related field is preferred. A high school diploma or equivalent is required. In some cases, experience may be substituted for academic training
  • 1-2 years' experience in human services, preferably working in a behavioral health (mental health and/or substance use) community-based outpatient or an acute or diversionary behavioral health setting.
  • Personal lived experience of mental health or substance use condition is strongly preferred.
  • Applicants with linguistic, social, cultural, ethnic, racial demographics reflective of the community served strongly preferred.
  • Superb interpersonal skills, enthusiasm, and commitment to clients.
  • Ability to thrive in a fast-paced, team-oriented environment that is benefitted by the independent successes of all staff members.
  • Excellent written and verbal communication skills and ability to develop effective documentation.
  • Demonstrated understanding of and competence in serving culturally, ethnically, and socially
    diverse populations.
  • Understanding of social determinants of health and commitment to crisis intervention in the
    context of whole-person care.
  • Must be able to successfully pass a multistate CORI, Adam Walsh / DCF registry check, reference check, employment verification, and education background check

Pay Range

USD $26.00 - USD $26.00 /Hr.

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