Oversee the clinical, financial, and administrative operations of specified programs. Ensure proper standards and regulations are adhered to as set forth by the funding sources. Ensure programs meet the quality standards and provide value to the public. Supervise other Program Directors.

• Direct and manage the activities of specific program staff. This includes hiring, directing, training, coaching, evaluating, and developing the staff. Supervise other Program Directors.
• Provide supervision and direction to program staff regarding rehabilitative strategies, techniques, and interventions. Assist staff in developing and implementing effective treatment strategies for difficult to engage persons served.
• Assist Site Managers in completing comprehensive assessment for persons served.
• Provide problem resolution for staff and persons served.
• Provide teamwork and leadership to work groups.
• Ensure program goals and objectives are achieved. Provide staff with new and updated policies and directives.
• Act as liaison to prospective person served; arrange and perform intake procedures, conduct initial assessment of client’s appropriateness for program.
• Responsible for the quality and timely completion of all clinical, recordkeeping, and service/support plans and documents for persons served.
• Ensure compliance with all internal quality and external licensing, certification and
accreditation organization standards, regulations as well as program specific policies and procedures.
• Assist in the development of, and manage adherence to, program budgets.
• Ensure collection of program fees and service delivery data.
• Represent Vinfen in professional, trade, regulatory, and funding source organizations; participate in committees, meetings, and other activities, as requested.
• Maintain relationships with other providers, family, vendors, neighbors, and community officials. Participate in various internal and external meetings regarding cases and treatment plans.
• Manage adverse events(such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
• Ensure program compliance with Vinfen MAP protocols.
• Respond to internal and external data collection and reporting requests.
• Responsible for monitoring program quality and plan implementation improvements.
• Provide direct care and on-call back up coverage, as needed.
• Maintain and enhance knowledge of human services issues, trends, and techniques.
• Ensure maintenance and safety of facility.
• Perform other related duties, as required.

Knowledge and Skills:
• Knowledge of personal computer applications and equipment
• Knowledge of operations management procedures and practices
• Knowledge of financial management practices in human service organizations
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies, and service providers
• Knowledge of empowerment and self advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques Knowledge of crisis intervention techniques
• Knowledge of documentation requirements
• Knowledge of decision-making processes and ability to communicate same
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions
• Ability to work in a professional and confidential capacity

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.