The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification of system jobs and processes, as well as administrative tasks, as needed for the IT Department.

• Installs, configures, tests, maintains, and troubleshoots computer hardware and software.
• Accurately maintains asset inventory.
• Provides guidance and support to end users who experience IT relates issues.
• Properly documents Help Desk tickets.
• Maintains master data sets across multiple core business applications.
• Performs other related duties, as

required.

Knowledge and Skills:
• Excellent customer service skills
• Aptitude to informally train end users with varying levels of technical knowledge
• Ability to prioritize multiple tasks
• Experience working effectively in a team environment
• Verbal and written English skills, are necessary
• Understanding of the requirements for installing & maintaining Windows 10, Microsoft Office 365 (local and web applications)
• Working knowledge of Active Directory, MS Exchange Online, SharePoint, and OneDrive
• Fluency with Anti-Virus and Anti-Malware tools, such as Kaspersky and Malwarebytes
• Familiarity with TCP/IP, LAN, Wireless, and a variety other network configurations
• Must be self-motivated, punctual, and organized
• Documentation skills are critical

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers.

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.