Job Duties and Responsibilities:
• Directs and supervises the work of the RC medical team including medical assistants and other medical support staff.
• Manages staff performance. Provides direction, training, and coaching; implements recognition and rewards programs; conducts performance planning and review sessions; provides guidance on career development. Responsible for counseling and corrective action programs, as necessary.
• Directs all aspects of the management of center medical facilities and equipment, including maintenance and ordering of clinic inventory, medications, and supplies.
• Promotes the use of evidence-based practices by nursing staff and ensures services meet regulatory agencies and accrediting organizations standards.
• Develops, implements, improves, and monitors policies, practices, protocols, policies, and infrastructure, including quality improvement and risk management to safely and effectively manage the care provided to Vinfen clients.
• Provides psychoeducation to clients related to medication management, health and wellness.
• Assists in teaching how to manage client health conditions (medical and mental) as needed.
• In collaboration with the CBHC care team and the client, develops treatment plan strategies and goals to address medical or co-occurring issues. Uses data to manage key metrics, such as completion of medical screenings, clinical assessment tools, vital signs, and coordination of holistic medical care.
• Ensures full knowledge of electronic health record/software and is responsible for training new staff and participation in sound documentation on an ongoing basis.
• Participates in and/or facilitates clinical rounds, provides clinical/medical consultation and expertise to all staff, and participates in team and discharge planning meetings.
• Conducts brief crisis counseling, individualized risk management and safety planning.
• Participates in Risk Review Meetings and Critical and Adverse Event Reviews, as identified and needed. • Identifies opportunities for programmatic initiatives including the development of initiatives to promote the health of individuals and families.
• Performs other duties as assigned.
Knowledge and Skills:
• Experience working in a community mental health and/or substance use clinic, federally qualified health center or similar setting
• Ability to work independently as well as part of a multi-disciplinary team
• Comfortable using a computer and experienced working in an electronic health record, proficient in communicating effectively, both written and verbally, with varying audiences
• Familiar with MassHealth and managed care practices
• Ability to mentor and coach staff at all levels
• Demonstrates sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge of human, legal, civil rights, community, and other resources
• Utilizes evidence based best practices
• Promotes empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of crisis intervention techniques
• Knowledge of documentation requirements
• Works well under pressure, meet multiple and often competing deadlines
• Ability to work in a professional and confidential capacity
• Knowledge of Code of Ethics