• Assist in the creation and delivery of training materials, training plans, fixes, requests, and support issues.
• Assist with minor configuration, permission set up, and testing.
• Coordinates and conducts trainings with Vinfen staff and managers to ensure competency in using the EHR.
• Supports and educates Program staff with the EHR and all associated workflows.
• Assists in the development of teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conference meetings, and workshops.
•  Confers with management, supervisors, and employees to gain knowledge of work situations requiring trainings and to understand the needs of diverse cohorts of learners.
• Participates to develop technical training for new users.
• Identifies common problems and suggest method for resolution.
• Reviews vendor updates, evaluate relevance for, and impact to, Vinfen and provide summary to EHR Systems Analyst, as needed.
• Perform other related duties, as required.

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
• Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
• Professional Development programs including year-round online training courses and opportunities to earn CEUs
• Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
• Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Flexible Spending Reimbursement Accounts (Health and Dependent care)
• $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
• Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers

My Vinfen. My Community. My Job.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

• Bachelor's degree in education, training, or related field strongly preferred; High school diploma or GED required
• Minimum three years' experience in adult training and education or help desk support.
• Experience delivering training on electronic health record systems for a large, geographically dispersed organization greatly preferred.
• Demonstrated computer software and technology skills.
• Excellent customer service skills.
• Must have access to an operational and insured vehicle. In some instances, experience may be substituted for academic training.
• Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check